Cancellation Policy
How do I cancel a session?
If you need to cancel a session with BMe Supports Group, please let us know as early as possible by one of the following methods:
Call or text: 0433 328 677
Email: admin@bmesupports.com
Our business hours are Monday to Friday, 9:00 am – 5:00 pm.
What happens when I cancel a session?
As per the NDIS Pricing Arrangements and Price Limits, BMe Supports Group may charge 100% of the scheduled fee for late cancellations or no-shows.
A short notice cancellation is defined as:
Cancelling a session with less than 7 clear days’ notice
Not attending a scheduled session within a reasonable time
Not being present at the agreed location when the support worker arrives
Cancellation Timelines & Charges
| Timing of Cancellation | NDIA Funding (Support Fees) | Out-of-Pocket Costs |
|---|---|---|
| More than 1 month prior to session | No charge | Refunded |
| 8 clear days to 1 month prior | No charge | May be refunded depending on recoverable costs |
| 72 hours to 7 clear days prior | No charge | May be refunded depending on recoverable costs |
| 72 hours or less prior to session | Charged at full price | Will not be refunded |