Feedback: Compliments, Concerns & Complaints
At BMe Supports Group, we truly value your feedback — the good, the bad, and everything in between.
Your input helps us understand what’s working well and where we can improve. While compliments brighten our day, it’s your concerns and complaints that help us grow. They’re an opportunity for us to make things better, not just for you, but for everyone we support.
How to Give Feedback
You can share your feedback with us at any time in the way that feels most comfortable for you:
Email us: admin@bmesupports.com
Call or text us: 0433 328 677
In writing: If you prefer, you can send feedback by mail to:
BMe Supports Group
PO Box 300, Inverleigh, Victoria, 3321
What Happens Next
We’ll acknowledge all feedback within 2 business days.
If you’ve raised a concern or complaint, we’ll investigate the issue fairly and respectfully.
We'll assess whether changes to our processes, training, or policies could improve our services.
If your feedback is positive, we’ll share it with the team members involved and let them know you appreciate their support.
What if I don’t want to talk directly to my usual contact?
That’s absolutely okay. If you'd prefer to speak to someone else, just email us at admin@bmesupports.com or call/text 0433 328 677, and we’ll connect you with a different team member.
Still not satisfied? You have other options.
If you’re not happy with the outcome or how we’ve handled your feedback, you have the right to contact an external agency. We support your choice to do so.
Here are some independent organisations you can reach out to:
NDIS Quality and Safeguards Commission – 1800 035 544
Disability Services Commissioner (Vic) – 1800 677 342
Office of the Public Advocate – 1300 309 337
Health Complaints Commissioner – 1300 582 113
Victorian Equal Opportunity & Human Rights Commission – 1300 292 153
Victorian Ombudsman – 03 9613 6222
Australian Human Rights Commission – 1300 656 419
Victorian Department of Education and Training – 1800 809 834