Feedback: Compliments, Concerns & Complaints.
At BMe Supports Group, we truly value your feedback — the good, the bad, and everything in between. Your input helps us understand what’s working well and where we can improve. While compliments brighten our day, it’s your concerns and complaints that help us grow. They’re an opportunity for us to make things better, not just for you, but for everyone we support.
Choose the way that feels most comfortable for you.
You can share your feedback with us at any time.
PO Box 300, Inverleigh, Victoria, 3321
We’ll respond, investigate and learn.
- We’ll acknowledge all feedback within 2 business days.
- If you’ve raised a concern or complaint, we’ll investigate the issue fairly and respectfully.
- We'll assess whether changes to our processes, training, or policies could improve our services.
- If your feedback is positive, we’ll share it with the team members involved and let them know you appreciate their support.
You don’t have to speak with your usual contact.
That’s absolutely okay. If you'd prefer to speak to someone else, just email us at admin@bmesupports.com or call/text 0433 328 677, and we’ll connect you with a different team member.
You can raise concerns in the way that feels safest for you.
We want feedback to be accessible and respectful. You can choose how you communicate with us and who you would prefer to speak with.
Still not satisfied? You have other options.
If you’re not happy with the outcome or how we’ve handled your feedback, you have the right to contact an external agency. We support your choice to do so.
Ready to share feedback?
Contact us in the way that works best for you. Positive feedback, concerns and complaints are all welcome.